Terms of Service
Terms & Conditions
The T&Cs specifically describe the relationship between you and us. We are pleased to present our terms and conditions transparently to you. We mediate villas with pool & apartments in Croatia between owners and agencies with the respective interested parties/customers. Therefore, we would like to ask you to take a moment to read.
1. Acceptance of the General Terms and Conditions
The following General Terms and Conditions (GTC) apply exclusively to all services, deliveries and offers provided by ANEO.
By visiting our website www.aneo.travel (hereinafter referred to as the Provider) and using the Website and associated services of the Provider, the visitor (hereinafter referred to as the Customer) accepts these General Terms and Conditions.
If a contract is concluded with an agency or owner, the customer accepts the terms and conditions of third parties. These are made available to the customer transparently and in good time. The provider is not a contractual partner, but establishes the connection between the owner and the agency with the customer.
2. Service
The Provider publishes advertisements for villas with pools & apartments in Croatia from agencies and owners who want to rent out a holiday accommodation (hereinafter referred to as the Lessor) and compiles them for web portal users who want to rent a holiday accommodation (hereinafter referred to as the Tenant) for presentation and contact. The publication of the advertisements includes an overview of possible booking periods, prices and other necessary information. Parties to a subsequent rental agreement for a stay in the villa with pool or apartment are exclusively the landlord and the tenant, but not the provider.
3. Inquire
The customer will find a careful offer of villas with pool and apartments in Croatia on the provider's website. The customer can request one or more properties from the provider using the enquiry form. Personal data is transmitted in the process.
The provider will inform the customer of availability and prices within a reasonable time and will provide all necessary documents for the brokerage of the villa by electronic mail.
Listings, availability, rental conditions, deposit and prices.
The advertisements have been checked with regard to the completeness of the provider's website. Up-to-date completeness is not guaranteed. Ultimately, this applies to the offer from the agency or the owner.
The provider makes every effort to ensure that the availability is up-to-date, but the confirmation of the request will only be sent to the customer with a non-binding offer from the provider, owner or agency.
4. Contract
The contract between the owner or the agency is automatically concluded when the money is received. No signatures are required to achieve legal validity. The tenant can make a booking request via the booking portal on the homepage, by e-mail or by telephone. With the booking confirmation (voucher), the tenant receives all relevant information about the holiday home, the rental period, the rental price and the payment methods.
Booking conditions and instructions
Once you have found your accommodation on our website, check the availability in the calendar of the selected villa. To proceed with the reservation, book the desired property through our portal.
After reviewing all the booking details, please enter your personal contact information: full name, country, phone number, email address, the number of adults and children.
To secure your reservation, a deposit of 30% of the total price is required. For reservations made 28 or more days before the start of the rental period, the following conditions apply: The deposit of 30% of the total agreed accommodation price is due immediately upon selection of credit card or PayPal payment method. If you pay by bank transfer, the prepayment must be received within three (3) days of booking. The remaining 70% of the total amount must be paid no later than 30 days before the start of the rental, regardless of whether the payment is made by credit card, bank transfer or PayPal. If cash payment is chosen (if it is possible at the villa, this option is offered during the booking process), the remaining 70% is due immediately upon the guest's arrival. The guest is obliged to pay the balance directly to the owner or a person appointed by him of the accommodation. Please note that electronic payments (cards/PayPal) are not accepted at the villa.
Payment methods accepted for the 30% deposit:
- Credit card payment: MasterCard, Visa, Maestro (upon booking)
- Bank transfer (at the time of booking)
- PayPal (upon booking)
Accepted payment methods for the 70% final payment:
- Credit card payment: MasterCard, Visa, Maestro (30 days before arrival)
- Bank transfer (30 days before arrival)
- PayPal (30 days before arrival)
If you choose bank transfer as the payment method for the 30% deposit, you will receive an email with detailed instructions on how to proceed. Please note that payment must be made within 3 working days of receipt of payment details, otherwise the reservation cannot be confirmed. If no payment has been received on the landlord's account after 3 working days, the booking request/booking will be cancelled. All prices include VAT and tourist tax for all members of your travel party.
5. Access to the guest portal and obligation to register
Two days before your arrival, you will receive a link from us to the e-mail address you have provided. This link will take you to our guest portal, which will provide you with all the relevant information about your stay, including:
-Contact
- Exact location description
- Check-in times
- Check-out times
-Payment
Please note that in Croatia there is a legal obligation to register guests. Therefore, we would like to point out that access to the accommodations is only permitted if all guests are properly registered.
In the guest portal, you have the option of entering your guests' data manually or alternatively scanning the guests' IDs. This scanning process automatically captures the necessary information and transmits it directly to our system.
6. Cancellations and cancellations
If you need to cancel your booking after confirmation, please notify us immediately in writing at [email protected]. Your cancellation is only valid if it is received by us in writing. Cancellation fees may apply. The corresponding fees for cancellations and no-shows are listed in the cancellation policy as a percentage of the booking price. Although it is rare that we need to make changes to confirmed bookings, this may happen in exceptional circumstances and we will inform you as soon as possible. If, for reasons beyond our control, we are unable to provide you with the booked property, we reserve the right to rebook you to a similar or better property. However, if this is not possible or you do not wish to rebook, we will cancel the booking and refund the amount already paid for the property. If the offers and terms and conditions of the owners or agencies do not specify cancellation, notice periods and costs, or if others are explicitly listed, then the following shall apply:
The cancellation conditions are as follows:
For cancellations in the period between 59 and 35 days before arrival, we charge 30% of the total price of the reservation.
For cancellations in the period between 34 and 28 days before arrival, we charge 45% of the total price of the reservation.
For cancellations in the period between 27 and 21 days before arrival, we charge 65% of the total price of the reservation.
For cancellations in the period between 20 and 4 days before arrival, we charge 80% of the total price of the reservation.
For cancellations in the period between 4 and 1 day before arrival, we charge 90% of the total price of the reservation.
If the traveler does not arrive at the destination or cancels the service of the accommodation after it has started, we will charge the full price of the reservation.
Rebooking is only possible after consultation and availability. Any additional costs incurred are borne by the tenant.
7. Bail
The landlord may require a deposit, which is generally payable in cash upon arrival. The amount of the deposit and the terms of the refund will be determined in the booking confirmation. Any damage to the holiday home or its inventory will be offset against the deposit. Any difference will be refunded to the tenant.
8. Availability of the web portal/changes
The provider makes every effort to ensure that the web portal is available without interruption. Nevertheless, there may be temporary failures, e.g. for maintenance reasons. A temporary failure of the web portal does not entitle any claims against the provider. Furthermore, the Provider is entitled to change the functions and design of the web portal without this having any influence on the contract.
9. Description of the accommodation and liability of aneo.travel
The pictures on the website are intended to give a general impression of the standard of the holiday accommodations offered. It is possible that certain features of the accommodation have changed at the time of your booking, for example, furniture may have been removed. In such cases, we assume no liability. We are committed to making your booking with due care and carefully selecting the owners and holiday accommodations. We accept no responsibility for the properties themselves or the services offered by owners or other providers, nor for any acts or omissions of owners, other providers or their employees, agents, suppliers or subcontractors. Aneo.travel merely acts as an intermediary for the respective real estate provider or service provider. Your contract for accommodation is concluded directly with the respective provider. We are not liable for the accommodation itself or for any acts or omissions of the relevant supplier or its employees, agents, suppliers or subcontractors.
Aneo.travel as well as the owners of the villas are not liable for any loss claims made by guests, including but not limited to:
1. Liability for bodily injury, death, accidents, lost, stolen or damaged items, loss of mental or physical pleasures, delays or inconveniences.
2. Delays or changes in the schedule or itinerary caused by intentional or negligent acts or omissions by airlines, hotels, villa providers, ground operators or other persons not responsible for services or accommodation.
3. Acts or omissions of third parties.
4. Currency problems, labor disputes, economic changes, difficulties with mechanical maintenance or construction work, noise, climatic variations, local laws, new or unexpected conditions.
5. Missing travel documents, passports, visas and health certificates if required.
6. Additional costs due to delays or changes to flight or other services, missed connections, necessary replacement accommodation, termination of services, price changes, cancellations or double bookings of reservations or tickets, illness, strikes, wars, quarantine, theft, currency problems, political or social unrest, illness, force majeure or other unforeseeable events.
Aneo.travel is not liable for any damages, including, but not limited to, motorcycle, scooter or other vehicle rentals, horseback riding, golf, swimming in the pool, falls on pool decks, wet tiles or stairs, and injuries caused by sliding glass doors. Each guest agrees to voluntarily participate in all activities and risks and use the property.
10. Behaviour
We expect all guests to be considerate of others. Illegal or immoral activities such as gambling, prostitution, drug abuse, possession or use of pyrotechnics or dangerous goods, and possession or use of weapons are strictly prohibited. If, in our sole discretion or that of the owner or property manager, a guest or member of your party behaves in a manner that causes or may cause a danger, disturbance or nuisance to any third party, we are entitled to terminate the stay of the person(s) concerned without notice. The tenant is responsible for the behavior of guests staying at the property during the rental period, as well as visitors. If a guest or visitor behaves inappropriately, the owner or the owner's representative shall, at their sole discretion, aneo.travel request the tenant, their party and/or visitors to vacate the premises and/or vacate the property immediately, without any right to compensation or refund.
Smoking is generally prohibited, unless otherwise stated in the booking confirmation or in the booking voucher. Pets are not allowed, unless otherwise stated in the booking confirmation or booking voucher.
11. Occupancy
Tenants are obliged to adhere to the maximum number of people specified in the rental agreement. This maximum number of guests must not be exceeded. In the event that the agreed number of people is exceeded, the landlord reserves the right to demand additional payment in addition to the costs specified in the contract. In addition, a violation of the maximum number of people or a gross disregard of the house rules entitles the landlord to terminate the tenancy without notice. In such a case, the landlord can ask the guests to leave the accommodation immediately. In this case, the tenant is not entitled to a refund of the rent already paid.
12. Events
All bookings are assumed to be made for holiday purposes only. The customer agrees that the use of the property is limited to this purpose, unless otherwise agreed in writing.
If you are planning an event such as a wedding or celebration where a large number of people will be present in the house, or if you want to use the property for purposes other than holiday stays, please inform aneo.travel at the time of booking. A special permit or agreement may be required. Depending on the nature of the event, an additional fee and/or security deposit may apply, which must be agreed in writing before confirming the booking.
Swimming pools/ pools and wellness areas
The use of swimming pools/pools carries risks. Make sure you and your companions take extra care when staying near or in the water. Find out about the depth and structure of the pool before entering it and move carefully. Children must be supervised by a responsible adult at all times.
When using the wellness area, you and your guests must always pay attention to your own safety and that of others. Use is at your own risk and should only be done in accordance with the instructions of the staff or owner. The following is strictly prohibited in the wellness areas or at swimming pools/pools:
-Run
- Diving or jumping into the swimming pool or whirlpool
- Consumption of alcohol or the use of the facilities under the influence of drugs or alcohol
- Children unsupervised in the wellness area or at swimming pools/pools
It is your sole responsibility to directly and actively supervise children who are in a wellness area or by the swimming pool. The facilities on the property may not be equipped with alarm systems or safety nets. To ensure the safety of children, please observe the following precautions:
- Never leave small children alone near the swimming pool or hot tub
- Never leave a child alone in the water, even if they can swim, or in steam rooms, saunas, etc. It must always be supervised by a capable adult
- Avoid letting toys or other objects float on the water as this could attract children
- Toddlers should always be equipped with inflatable swimming aids or swimming suits.
In the event that the rules and safety precautions set out in these conditions are not respected, the staff or the owner are entitled to prohibit the use of the wellness area or the swimming pool during your stay.
13. Pets
Pets are allowed only in the facilities that are expressly marked "pet friendly". Please note that pets are completely prohibited in some of our properties. An increased damage deposit and a one-time cleaning fee will be charged for approval. In the event of damage caused by the pet during your stay, we reserve the right to expel the animal from the house.
14. Guest
Aneo.travel allows customers to post reviews about their stay in a property. We may collect and display reviews, comments, and other material from guests after you have finished Shre over aneo.travel booked rental period. You disclaim any ownership rights you may have in such guest reviews, and your review(s) may be freely used, copied, distributed, and made available in any medium and form by aneo.travel or its affiliates without your permission. Aneo.travel does not edit the guest contributions submitted and, to the extent permitted by law, is in no way responsible or liable for such contributions or their subsequent publication, use or distribution. Aneo.travel does not verify, endorse, or approve the views or comments expressed in the reviews, which are the personal views of the individuals who submit them. Any decisions made based on reviews or comments that appear on the Service are made at your own risk. Aneo.travel reserves the right to refuse to publish reviews or to remove them (without prior notice). This applies, among other things, in the event that aneo.travel receives a complaint from a third party and/or has reason to believe that there has been a violation of these Terms of Use.
If you have a complaint about reviews, comments or material on this website, you should make such complaint in writing to [email protected].
15. Quality Management
These General Terms and Conditions are written in Croatian and are translated into English and German by an authorized court interpreter. In case of any doubt about the interpretation of certain terms in the translated version of these Terms and Conditions, the original version in the Croatian language shall be binding. The parties to the contract will endeavour to resolve all possible disputes amicably. In the event of a dispute, the parties agree on the jurisdiction of the competent court in Zagreb and the application of Croatian law.
Notice of Consumer Complaints: In accordance with Art. 8, paragraph 2 of the Consumer Protection Act, consumers are informed that the complaint about the quality of our services can be submitted in writing to the address: XXXXXX
We will respond to your complaint in writing no later than 15 days from the date of receipt.
16. Final provisions
The Provider is entitled to change the content of the T&Cs without giving reasons with the consent of the Customer. Customers will be informed of the change at least 1 week before it comes into force. If the customer is a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the place of jurisdiction is the registered office of the agency or the owner in Croatia. The Agreement in accordance with these General Terms and Conditions of Business and Delivery shall be governed exclusively by the substantive law of the Republic of Croatia. Alternative dispute resolution: The European Commission provides a platform for online dispute resolution (ODR). You can find this portal here: http://ec.europa.eu/consumers/odr/. The provider, agency or owner is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.